The Challenge
Field revenue collectors at a mid-sized Tanzanian water utility were spending over 40% of their working day navigating between customer locations — using paper route lists that were months out of date.
The Solution
After deploying Makusanyo with route optimisation enabled, the same collectors covered 40% more stops per day — simply by following GPS-optimised routes based on actual GPS coordinates captured by CT GIS Field.
The Numbers
- Average stops per collector per day: 22 → 31
- Cash collection rate: 68% → 79%
- Average travel time per stop: 18 min → 11 min